Privacy Policy

Welcome to Aala Mayar (accessible via aalamayar.com). We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, use our services, or place orders with us.

1. Information We Collect

We collect information that you provide directly to us when placing an order, as well as data gathered automatically during your visit.

  • Personal Identity & Contact Data: Name, mobile phone number, delivery address, city, and email address.
  • Order & Delivery Data: Product choices across our diverse retail categories—including Fashion & Apparel, Consumer Electronics, Food & Grocery, Beauty & Personal Care, Home & Furniture, and Electrical or Construction Equipment. We also log your delivery preferences and Cash on Delivery (COD) history.
  • Supplier & Consignment Data: For our partner sellers and independent creators, we securely collect national identity data (such as CNIC components embedded in inventory SKUs) to fulfill consignment tracking and payout verification.
  • Automated Tracking Data: IP address, browser type, operating system, access times, and pages viewed on our storefront.
  • Cookies: Technical identifiers used to enhance site navigation, save items in your shopping cart, and analyze web traffic trends.

2. No Online Payment Gateway Data Collected

Aala Mayar operates strictly on a Cash on Delivery (COD) basis within Pakistan.

  • We do not collect, store, or process credit card numbers, debit card numbers, bank account passwords, or any digital wallet credentials on our website.
  • All financial transactions happen physically in cash at your doorstep when our third-party courier partner hands over your parcel.
  • However client can made direct payment to Banks and Other Accounts mentioned on the website, Aala Mayar will not be acquiring any information about the Debit or Credit Card.

3. How We Use Your Information

We use the collected information for the following specific purposes:

  • Order Fulfillment: Preparing your packages, generating shipping labels, and managing inventory categories.
  • Logistics Coordination: Sharing your address and contact details with local courier services so they can navigate to your location and collect cash payments.
  • Customer Support & Verification: Contacting you via phone call or WhatsApp to confirm your COD order details before dispatching heavy items (like construction or electrical equipment) to prevent failed deliveries.
  • Marketing Communication: Sending updates on social media trends, new arrivals, promotional sales, or category updates if you opt-in to receive them.
  • Site Improvement: Analyzing usage data to optimize website performance and create seamless shopping experiences.

4. Sharing Your Information

We do not sell, rent, or trade your personal data. We only share your information with trusted third parties in these limited operational scenarios:

  • Third-Party Delivery Couriers: Local logistics operators and courier firms in Pakistan responsible for transporting your items, verifying your physical identity upon arrival, and collecting the COD cash amount.
  • Consignment Suppliers: Sharing basic order specifications with our independent creators or suppliers when a specific custom item (such as a painting, sculpture, or custom apparel) needs to be prepared for dispatch from our premises.
  • Legal Compliance: When required by Pakistani law, law enforcement authorities, or a valid legal process.

5. Data Security

We implement robust technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please note that no internet transmission or electronic storage method can be guaranteed 100% secure.

6. Your Rights and Choices

You maintain full control over your information layout:

  • Access & Correction: You can request a copy of the personal contact details we have on file or update inaccurate shipping addresses.
  • Order Cancellation: You retain the right to cancel an order prior to courier dispatch by contacting our support team.
  • Data Deletion: You can request that we erase your customer profile from our active databases.

7. Third-Party Links

Our website may contain links to external sites or social media platforms. We are not responsible for the privacy practices, content, or data handling of third-party platforms. We encourage you to read their specific privacy guidelines.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to accommodate new product categories or operational changes. Any changes will be posted on this page with an updated "Effective Date."

9. Contact Us

If you have any questions, concerns, or data requests regarding this Privacy Policy, please contact us at:

  • Email: support@aalamayar.com
  • Phone / WhatsApp: +92 335 999 8488
  • Physical Address: LG, 415 Dean’s trade center Peshawar Saddar Cantt